Any package the client can export a trial balance and a general ledger from. The upload slots are organised by document, not by product, so AllDone asks for "the general ledger" rather than "the Xero general ledger". Xero, QuickBooks Online and Sage layouts are recognised on sight. A layout AllDone has not met is read anyway and shown to you to confirm once, after which it reads on its own.

Bank reconciliations and bank statements are read whatever produced them.

Not recognising a layout is never a refusal. AllDone works down a ladder: read it by the rules, then by a layout your firm has already confirmed, then convert it, then propose a reading for you to check. The message on the slot says so plainly, and the file lands on the Read & confirm your files screen with the reading proposed. You approve or correct it, the step runs, and the layout is remembered for next time.

For the core reports the run waits for your confirmation, because those figures drive everything. For supporting records the card is advisory and the job carries on.

One deliberate exception: a journal or audit-trail export dropped into a general ledger slot is refused at the door, because it is not a ledger and reading it as one would be wrong.

FreeAgent spreadsheet exports whose columns match are read; a FreeAgent PDF print is not parsed and goes to the confirm card instead. The rule throughout is that a layout is never invented from a guess. If AllDone has not seen it, it asks.