Neither is a problem, and neither loses the file. A layout AllDone has not met is stored, read anyway, and sent to the Read & confirm your files screen for you to check once. A file AllDone can positively identify as something else tells you what it is and which slot it belongs in, and you move it there in two clicks.

"This is in a layout we haven't seen before." AllDone does not recognise the layout but has no reason to think the file is the wrong document. It proposes a reading, either of the columns, of where the data sits, or of the figures themselves. You confirm or correct it and the layout is remembered. For the core reports the step waits for that confirmation, because those figures drive everything; for supporting records the job carries on.

"You appear to have uploaded something else." AllDone has identified the file positively, so it names what it thinks it is and which slot it should go in. The file is stored, not thrown away.

There is also a scope message: the right document at the wrong date, such as a reconciliation run at today's date rather than the year end. Re-run the report at the right date and upload it again.

Open the file's row and choose Move to. The slot AllDone identified is pre-selected and listed first, and every other slot is available. Moving is a genuine re-ingest, not a rename: the file is converted, read and checked again under the new slot. If the target already holds a file you are asked whether to replace it or keep both.

AllDone never moves a file on its own: the move is always yours, and a file you leave where it is stays there. The one exception is a general ledger that holds only activity after the year end, which files to the post-year-end ledger slot with a note on its row saying so.

The Other zones take anything, so a file there never gets a wrong-slot message and never holds the job. If it plainly looks like another slot's document, a soft note says so, for example "This looks like a VAT return. If it is, move it to the VAT returns slot so AllDone reads it there; if not, leave it here with this section's records." You decide; the note is only a hint.

If you drop several files at once onto a section in the By section view, a card headed with the number of files dropped lists what each one is and the slot AllDone suggests. Change any suggestion, then Confirm all to move them. A file only moves to a named slot when you confirm.

Anyone who can upload can remove, including an assistant, because a file in the wrong place is a setup mistake and the person who made it should be able to fix it. Removal is recorded on the audit trail. Uploading a new file to a single-file slot replaces what is there.

Trial balances and general ledgers are assigned as a set rather than one at a time, so a second upload corrects a wrong first guess. Where AllDone cannot tell, neither is assigned and each carries a "which year is this?" notice for you to answer.